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Services

Service Overview

KEON offers services in the domain of Enterprise Application Services, mainly providing SAP ECC, SRM, HCM& Netweaver Adoption & Implementation, Post Live Support and Maintenance, Techno-Functional Consulting and ABAP development, Providing onsite and project enhancement services as well as blended client solutions (onsite, offshore & nearshore) to our clients. Its service model is based on EQD: Engagement, Quality and Delivery.

Engagement

KEON’s service criterion is aligned with customers’ business objectives and pain points. It has established onsite and nearshore interfaces, communication channels, monitoring and reporting mechanisms to engage the customer throughout the lifecycle of the project and beyond.

Quality

KEON identifies a structured list of deliverables in each phase of the life cycle. Its robust processes control engagement risks and accomplish Service Level Objectives with accountability.

Delivery

KEON's comprehensive delivery mechanism factors in the importance of information flow and communication and Change Management. It breaks down scope of the project into multiple work packages for better control and monitors them closely by defining metrics.

 

Implementation & Roll-out

Our implementation services strive to transform your business for optimum performance through various phases of the SAP implementation. Our competency is at the core of how we help our customers become 'Best Run Businesses'. We ensure the success of these implementations through a set of value propositions and an operating philosophy outlined below.

 End-to-End Implementations

  • End-to-end SAP implementation projects, from planning to go-live, and subsequent deployments
  • Highly flexible and comprehensive implementation methodology
  • SAP best practices-based ASAP implementation methodologies

 Program & Project Management

  • Accelerated delivery of quality projects
  • Effective program and project management using SAP best practices, ASAP, and our project management techniques

 Process Optimization & Re-Design

  • Service offerings designed for refinement and redesign
  • Holistic approach and structured framework for improved efficiency & reduced costs
  • Our SMEs identify & recommend process improvement opportunities designed to meet/exceed enterprise wide goals and objectives
  • Mapping individual and cross functional process steps against organizational roles and responsibilities to identify areas of improvement

 Change Management (CM)

  • Our CM experts to successfully strategize, integrate, and institutionalize change. Our CM approach is tightly integrated within our service delivery framework based in ITIL
  • Available as a standalone offering or integrated within an implementation, this approach helps adapt to new processes & technology tools, training, and learning

 Proof of Concept (POC)

  • Explore and enable a business process in a controlled environment to build a business case or gain business buy-in for full-fledged implementation

 Solution Landscape Design, Sizing & Deployment

  • KEON’s BASIS, NetWeaver and Integration experts analyze your existing or planned SAP landscape and provide best practice and practical recommendations
  • Our SAP sizing expertise takes into account capacity, user based and throughput volume using SAP Tools and other considerations
  • Solution implementations based on future application landscape, modes of access, security and governance, Integration scenarios and any third party communication

 Continuous Improvement, Enhancements & Custom Developments

  • Incorporating established SAP development strategies and practices to deliver custom-developed solutions that meet unique business needs
  • Using latest methods like Enhancement & Switch Framework for enhancements

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Upgrade

Why KEON makes sense for an SAP Upgrade?

  • Our team of SAP experts can refine the assessment avoiding surprises down the line. The resulting 'Upgrade Roadmap Document' includes preliminary scope, methodology, timeline, resourcing estimate, and preliminary cost for your SAP upgrade
  • Our nimble and flexible resource model ensures the on-site and off-shore mix makes sense for the project while delivering a cost effective, high quality solution
  • Dedicated upgrade competency center at offshore with experience in Functional, ABAP, Unicode conversions, Basis, Security and New Dimensional Products
  • Consultants with vast experience of SAP ERP 6.0 and upgrades.
  • Robust and proven upgrade methodology
  • Significant offshore experience in deliveries; providing us with the ability to minimize costs

 KEON Offers:

  • Quick upgrade assessments
  • Upgrade Roadmap document includes 
    • Overview of methodology
    • Detailed Technical Landscape
    • Project plan
    • Resource requirements and cost
  • Technical upgrades
  • Functional upgrades
  • Unicode conversions
  • Enhancement package upgrades
  • All levels of support from turnkey solution to spot consulting
  • Flexible resource models (onsite, offshore & nearshore)
  • Installation and utilization of solution manager for the upgrade projects  

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Support

Highlights

  • Dedicated SAP support and offshore practice
  • Flexible approach: SLA based, shared pools, dedicated resources, On-Demand
  • PPI-based support
  • Flexible model: onsite/offshore/nearshore
  • Support for both enhancements projects and production support
  • Ability to provide 24 X 7 support using offshore center
  • Competency in all areas of SAP and Netweaver
  • Robust support/ transition methodology for setting up help desk and production support
  • In house tools & templates to accelerate the support/transition process

 Our Unique PPI Support Model

Why unnecessarily pay huge money for the work which you can get it done at a fractional cost! Many companies don’t implement branded ERPs just being afraid of their maintenance cost; having a notion that they may succeed in implementing & purchasing the licenses but are daunted by the annual maintenance cost of their SAP.

Being aware of the fact that 70% of SAP Global customers are small businesses or midsize customers there has to be laid some economic support model which could give a relief to all these SAP implemented companies. The SAP PPI support system is just a step in monetary favor to these companies who are the rising capital to any country.

It’s not good trade to swindle companies on basis of the number of hours their issue has been resolved, rather there is another approach which in SAP can also be leveraged – SAP PPI support model.

The graph aside shows that the significant amount of IT budget in SAP implemented companies only drifted away by SAP support cost. The big question that yet holds its ground is what model can be discovered & leveraged to cut short this spendthrift.

  

The answer is SAP PPI (Pay Per Incidence) support where customers have:                                                

  • No need to track hours consumed Vs support required
  • No initial investment on AMS
  • No hindrance of resources in day-to-day operation
  • No budgeting issues in terms of Change Requests (Customer can budget CR based on his own time lines, priorities and budgets)                                 
  • No additional infrastructure required
  • No surprises on the system performance due to periodic reporting

 

While paying only for the issue that has crop up the SAP user are now saving huge costs up-to 60-70% on what they use to pay before. PPI doesn’t end here it again includes pro-active & reactive problem management aspects.

Proactive Problem Management is concerned with identifying and solving Problems and known errors before Incidents occur in the first place. This is well taken care of in SAP PPI support model.

The other splendid benefits of SAP PPI model that makes its domineering over other support models are:

  • Trend Analysis based on the volume of the tickets during the quarter.
  • Proactive incident management
  • Periodic System Monitoring / Measurement Reports
  • Strong documentation on issues resolved, preventive measures, RCA etc.
  • 24xForever support is primed and ready for any eventuality.
  • Prioritization of issues based on issue severity

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ABAP Factory

These services are run on the shared resource pool. The pool of resources available under this service are the ones who has hands on expertise in various industry domains. The resources are capable of handling multiple customers at a time. The benefits of this service are:

  • Cost effective for the customers
  • Various experts under one offering without any additional cost
  • Quick and Quality solution to every problem
  • Used cases for references

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System Management

Solution Manager

  • Accelerators and packaged services for Solution Manager Scenarios
  • Implement system and business process monitoring for your landscape
  • Setup service desk/support desk and change request management for optimizing IT processes
  • Use Solution Manager Diagnostics for efficient and safe root cause analysis

 Identity Management

  • KEON can manage user provisioning & permissions across heterogeneous environments based on the business role of each user
  • Reduce the administrative and support cost associated with IT support for user-id/password management and increase user’s satisfaction level

Solution Lifecycle Management

  • Setup Software Lifecycle Management for Java Development using NWDI
  • Landscape Design for planning and modeling your landscape

System Maintenance and Remote support services

  • Design & Maintenance of Monitoring and Security Architecture
  • System Health checkup
  • SAP BASIS Installation, consolidation, configuration & upgrade services
  • Continuous monitoring and trouble-shooting; if any
  • Ehp Implementation and support package/Note Application
  • Users, Roles & Authorization Management
  • CoE Certification Assistance

 

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Enterprise Application Integration

Every enterprise operates on disparate technologies, applications and systems that often suffer from various communication issues such as incompatible formats, interoperability, and dissimilar operating standards.

In order to achieve higher visibility and control for driving effective communication across various business applications and value chains, enterprises are seeking a highly integrated environment with seamless data sharing.

Our EAI competency is built on robust methodologies, expert resources, and our extensive knowledge gained from prior EAI projects.

We evaluate each integration need in isolation and build customized connection blocks with the overriding goal of providing an 'Implementation Independent' service.

  • Application Integration Architecture
  • Data Integration
  • Machine level integration with ERP systems
  • Middleware – PI & iBolt  
  • Service Oriented Architecture Roadmap
  • SOA Governance 

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Resourcing

Be it resource augmentation for a new implementation, an upgrade, a roll out or ongoing support, we help bridge resource gaps with a quick turnaround cycle. We enable effective resource planning by supplementing your core staff with a resource pool of highly skilled, industry-savvy SAP consultants and technology professionals.

We are equipped to provide advisory services as subject matter experts or as an extension of your team for your SAP initiatives.

We offer a full spectrum of services from coaching to serving on your project team to taking full ownership of the engagement. Here are some of the ways we collaborate with your team:

 Keon Offers:

  • Pure staff augmentation of strategic resources
  • Remote consulting and subject matter expertise
  • Technical staff augmentation for FRICE development, upgrade or support
  • Fulfillment of resource needs either onsite, nearshore or from offshore
  • Expertise in sourcing resources for SAP new dimension solutions such as NetWeaver Portals, PI, MDM, SRM & HCM

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